Portable Sound Systems and Intercoms

800.262.4671

Portable Sound Systems and Intercoms

Anchor Audio Frequently Asked Questions

Here is a list of our most frequently asked questions regarding our portable sound systems.
If you do not see your question below, please contact us directly here

Q: There is a low level noise coming from my sound system when the speaker is idle. Is this normal?

A:When your sound system is on, speakers often have what is called “white noise” particularly when the treble control is turned to the high position. This is not a defect but is a function of the electronic design that allows our sound systems to produce satisfactory audio levels with high battery efficiency.

Q: There is no sound coming from my system, what should I do?

A: Flip the systems power switch on and check the battery indicator light. If the LED light does not turn on or is flashing, then your battery needs to be recharged. Simply plug the system into a nearby outlet using the systems power cord. Leave the system charging overnight for a fully charged battery the next day. You can still operate the sound system while it is charging. To learn more on how to take care of your systems battery, from maintenance to replacing the battery yourself, we recommend checking out the "How To" section on our youtube channel.

Q: My wireless microphone/belt pack does not work, what's wrong?

A: First check that the AA batteries in your handheld microphone or belt pack are good. You can quickly do this by turning on your mic or belt pack and noting whether the red LED light flashes once and stays on, indicating good batteries. If the light does not flash at all or continuously flashes then the batteries need to be replaced.

If your microphone is still not working, double check that you have matched the frequency number on the mic or belt pack with the same frequency number on your sound system.

Q: What do I do when my sound system is picking up interference?

A: The best way to get rid of interference is to try a different frequency channel on your sound system and dial in the same frequency on your microphone or belt pack. With up to 16 channels to choose from you're sure to find a clear channel.

Q: How do I stop from getting feedback through my sound system?

A: Move further away from the sound system when using your microphone. You can roam up to 200 feet away with a wireless mic, just be sure to turn the mic off when you approach the unit to change out CDs or adjust the volume. Please also remember not to stand directly in front of your system, as this can also cause feedback.

Q: Where do I place my sound system to get the best sound distribution?

A: Place your sound system approximately 10 feet from the first row of the audience and in the center of the room or field, see below illustration. The speaker should be at the head-height when facing the audience. If you are using a companion speaker to cover a large crowd, place the speakers on either side of the stage or presentation area for the best distribution.

Q: Can I daisy chain multiple AN-Mini sound systems together?

A: Yes! By using the line output feature on the back of the AN-Mini, simply plug in any 3.5mm stereo cable to the AN-Mini's line output connection and the other end of the cable into the second AN-Mini's line input. Repeat this step for adding more AN-Mini systems. IMPORTANT: When connecting multiple AN-30 units (daisy chaining) a stereo cable MUST be used to avoid interference.

Q: What wireless frequency does Anchor Audio operate in?

A: As of August 1st, 2014, in the USA, Anchor Audio wireless products operate in the 540-570 Mhz range. All 8000 and F1 series products with wireless capabilities will have this frequency. Prior to August 1st, 2014, Anchor Audio wireless products were manufactured and operate in the 682-698 MHz range. This corresponds with products in the 7500 and U1 series. In Europe our products operate in the 863-865MHz range.

Q: I am having issues with my system battery. What are my options

A: Please refer to your system manual (can be found on the product page for each product) for general battery maintenance and use instruction. If your battery has retired and needs to be replaced, please review our videos on at-home battery replacement, or call our technical support at (800) 262-4671 Ext. 115. We find that simply purchasing replacement batteries and following the instruction in our specialized videos is often the easiest choice for our customers. Feel free to email sales@anchoraudio.com to find a dealer near you who supplies Anchor Audio batteries.

Q: How long is Anchor's product warranty?

A: Anchor Audio products are warranted to be free from defects in materials and workmanship for the period of SIX (6) YEARS from the date of original purchase unless listed below:

  1. Anchor Audio Bluetooth comes with a SIX (6) YEAR warranty period.
  2. All microphone and beltpack transmitters shall be warranted for a TWO (2) YEAR period.
  3. Batteries shall be warranted for a TWO (2) YEAR period.
  4. PortaCom and ProLink 500 headsets and belt packs shall be warranted for a TWO (2) YEAR period.
  5. CouncilMAN and Assistive Listening systems shall be warranted for a TWO (2) YEAR period
  6. .
  7. Built-in CD/MP3 players shall be warranted for a TWO (2) YEAR period.
  8. All woodworking shall be warranted for a TWO (2) YEAR period.
  9. All cases and covers shall be warranted for a TWO (2) YEAR period.